Q&A – L&Co. JAPAN

Ordering and Payment

How can I pay?

We accept Credit Card (Visa, Master Card, AMEX, JCB), PayPal, Google Pay.

*Personal information including credit card information is encrypted and processed safely so there is no worry about information leakage. No fee will be charged for credit card payment.

Do I need to set up an account to place an order?

No, but you can earn and redeem points by setting up an account. You can use your points to get a discount in next purchases.

How is the packaging?

packaging

Sizes

What size should I take?

Please check our size chart here

I want to change my ring size.

Resizing is available at $10USD per size unit (size up/down). You can send your goods back within 30 days after delivery. Please message us on Facebook Messenger.

Shipping and Returns

Which countries do you deliver to?

We ship worldwide.

How much is the shipping cost?

【In Japan】

Delivery company　:　YAMATO TRANSPORT
Shipping cost　:　free

【Other countries】

Delivery company　:　DHL
Shipping cost　:　
● Asia　￥3,500JPY
● Oceania / North America / Central America / Middle East　￥4,000JPY
● Europe　￥6,500JPY
● South America / Africa　￥5,000JPY

Quality of our jewelry

Is all jewelry hand-made?

Yes. Our craftsmen make each jewelry piece one by one. We have our own factory and atelier in Yamanashi prefecture, where all the manufacturing process takes place. We welcome you to visit or contact us in order to make customized jewelry too. Follow this link for examples of customization. If you have any question, feel free to message us on Messenger.

What material are the products made of?

We have 18K gold/ white gold/ pink gold, 10K gold/ white gold/ pink gold, platinum, silver and brass. Also, we have Akoya pearl, diamond, cubic zirconia, and each of the designated birthstones.

About Our Company

Is “L&Co. Japan” a Japanese company?

Yes! The name of our firm is “L&Co. Japan”. For further information, please click here

Where else can I find “L&Co. Japan”?

Our Tokyo store is coming soon. Here you can see our products and even place an order too! There will be a designated craftsman based in the store, who can guide you through the experience of making your own jewelry! Let us know if you want to join, we will set an appointment for you!

I am interested in a job at L&Co. Japan. How can I apply?

Thank you for your interest! We always welcome new and motivated talents. Email us at info@jewelsjapan.com with your resume and the position you are aspiring to.